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Enormous pressure On Amazon, Amid Coronavirus Pandemic
"Fairly or unfairly, people will expect that Amazon will always have some things, like toilet paper" Technalysis Research analyst Bob O'Donnell.
Enormous pressure on Amazon, Amid Coronavirus Pandemic
New Delhi: In the crisis, Amazon customers have high expectations as hunkered-down consumers are turning to order anything they need from basic necessities to televisions.
Amid coronavirus outbreak when people are confined to their homes, consumers will have high expectations that Amazon will meet their demands and needs.
Technalysis Research analyst Bob O'Donnell said, "There's enormous pressure on Amazon to meet these increased expectations. Fairly or unfairly, people will expect that Amazon will always have some things, like toilet paper. If not, they're going to catch more grief than if a local grocery store is out."
Amazon, which expanded its food has shifted its priorities and concerns in recent days to help people get needed household basics and medical supplies.
Amazon this week increased pay and decided to hire 100,000 more US workers to add to its global workforce of some 800,000 to cope with a surge in online shopping triggered by coronavirus outbreak.
Senior vice president of worldwide operations Dave Clark said in a blog post, "Getting a priority item to your doorstep is vital as communities practice social-distancing, particularly for the elderly and others with underlying health issues".
"We are seeing a significant increase in demand, which means our labor needs are unprecedented for this time of year."
When some industries are experiencing a downfall, Amazon potentially would win new users, became a habit of its customers and potentially boost its image in this crisis.
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