In US an Indian-origin man has claimed that the United Airlines cancelled his flight reservation because the man filmed an employee during an altercation, the latest public relations headache for the under fire airline.
The Indian-origin man, Nayang Oza who is 37 years old was refused to entry on a flight to the West Coast after he started recording his experience on his mobile phone.
Nayang Oza on KNTV quoted by saying that, on Monday he was checking for a flight for home to San Francisco from New Orleans when Nayang Oza complained to a United Airlines agent about a USD 300 charge for his luggage. Nayang Oza paid the USD 125 to check the same bag on the first leg of his trip.
Explanation was unable, Nayang Oza decided to do what any frustrated passenger may have done and film the dispute, he said.
An unedited clip of the lengthy interaction posted by Nayang Oza with the ticket counter worker in New Orleans.
The video begins with the agent pointing out her finger towards Nayang Oza, saying that, "You did not have my permission to videotape". Next, she appears to instruct an agent to her left. "Cancel the reservation."
Nayang Oza said, ‘I want to know why.’
The agent said, ‘Because you did not have my permission.’
Nayang Oza said, "I was shocked because I didn't know she had the right to cancel my flight because I started recording."
After ordering about a minute after his trip cancelled for taping the agent, as the United Agent is seen recording Nayang Oza.
The agent said while pointing her smart phone at Nayang Oza, "I'll do the same thing."
Eventually the agent called the Airport Police, as said by Nayang Oza. Nayang Oza was still rolling when an officer appeared.
The Nayang Oza asks the officer, "Can I at least keep this recording?" for which the officer replied, "Sir, you have the right to do whatever you want; it's a public space".
Nayang Oza who is a California resident said that ultimately he re-booked his flight on a different Airline.
It was an investigating the incident United told the News Nation.
The United in a statement said that, "The video does not reflect the positive customer experience we strive to offer, and for that we apologise. We are reviewing this situation, including talking with Nayang Oza and our employees to better understand what happened."
In a recent weeks the United has faced a series of scandals, which includes the violent removal of passenger David Dao, he sustained injuries from being dragged off an overbooked flight.
Also this week, a Missouri woman claimed that a United staff told the woman to urinate in a cup rather than leave her seat to use the restroom on a flight from Houston. The claim has been denied by the airline.